Building
a business on cloud power is more than just accessing new systems. In order to
derive the maximum out of Salesforce, it is important to understand how the
workforce and the business can benefit together. According to experts,
deploying CRM strategies results in 25% higher ROI. In order to harness the
full potential of Salesforce, there are some best practices that can be
followed as per experts.
- Making the Homepage a one
stop shop: It is better to keep the Homepage simple and easy to use. Important
links, commonly used information and dashboard links can be put on the initial
screen in order to help the user.
- Use the Salesforce.com
social tools to foster collaboration: Use Chatter to crowdsource ideas and
solutions. Its feeds are searchable, which provides valuable knowledge. Make
sure C-level executives are on Chatter, where everyone likes to listen to
everyone. Chatter also helps to eliminate the endless email chains, which are
generally very hard to follow.
- Support a multi-device
mobile strategy: Productivity can be improved by making the required
information available to the client when they need it. Mobile is the most
critical device in this aspect. It ensures that people are getting the key
information in their hands. Salesforce Mobile gives users the access to the
SFDC information, irrespective of the availability of the wireless coverage.
Here, opportunities can be updated, activities can be checked and calls via
mobile can be made.
Read More...
No comments:
Post a Comment